This policy is intended to meet the requirements of Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act, 2005. In accordance with that regulation, this policy addresses the following:
Inter Pares is committed to respecting the dignity, independence, integration and equal opportunity of all persons. Inter Pares will make every reasonable effort to ensure that its policies, practices and procedures are consistent with that commitment, by:
This policy applies to all Inter Pares’ employees, volunteers and interns who provide services to the public or represent Inter Pares to the public, as well as to third parties that act on behalf of Inter Pares, such as call centre staff. The section of the policy that addresses the use of guide dogs, service dogs and service animals only applies to the provision of services that take place at Inter Pares office in Ottawa, and at any event Inter Pares might hold in off-site public venues.
Assistive Device – is a technical aid, communication device or other instrument that is used to maintain or improve the functional abilities of people with disabilities. Personal assistive devices are typically devices that persons bring with them such as a wheelchair, walker or a personal oxygen tank that might assist in hearing, seeing, communicating, moving, breathing, remembering and/or reading.
Disability – the term disability as defined by the Accessibility for Ontarians with Disabilities Act, 2005, and the Ontario Human Rights Code, refers to:
Guide Dog – is a highly trained working dog that has been trained at one of the facilities listed in Ontario Regulation 58 under the Blind Persons’ Rights Act, to provide mobility, safety and increased independence for people who are blind.
Service Dog/ Service Animal – an animal is a service animal for a person with a disability if:
Support Person – as reflected in Ontario Regulation 429/07, a support person means, in relation to a person with a disability, another person who accompanies him or her in order to help with communication, mobility, personal care, medical needs or access to goods and services.
1. Support Persons
If a person with a disability is accompanied by a support person, Inter Pares will ensure that both persons are allowed to enter the premises together and that the person is not prevented from having access to the support person. In situations where confidential information might be discussed, consent will be obtained from the person, prior to any conversation where confidential information might be discussed.
Admission Fees: If payment is required by a support person for admission to the premises Inter Pares will ensure that notice is given in advance by posting notice of admission fees for support persons where Inter Pares fees are posted.
2. Assistive Devices
Persons with disabilities may use their own assistive devices as required when accessing goods or services provided by Inter Pares.
In cases where the assistive device presents a safety concern or where accessibility might be an issue, other reasonable measures will be used to ensure the access of goods and services. For example, open flames and oxygen tanks cannot be near one another. Therefore, the accommodation of a person with an oxygen tank may involve ensuring the person is in a safe location.
3. Guide Dogs, Service Animals and Service Dogs
Service animals may accompany persons with disabilities on our premises and at any event Inter Pares might hold in off-site public venues. Care and control of the service animal is the responsibility of the person being accompanied.
If a health and safety concern presents itself for example in the form of a severe allergy to the animal, Inter Pares will make all reasonable efforts to meet the needs of all individuals.
4. Notice of Disruptions in Service
In the event of planned or unexpected disruption to facilities or services that persons with disabilities rely on to access or use Inter Pares' services, reasonable efforts will be made to provide advance notice. This will be done by posting notices in conspicuous places, including at the main door, contacting persons with appointments, and by other reasonable means.
In some circumstances such as in the situation of unplanned temporary disruptions, advance notice may not be possible. In the unlikely event of an extended disruption in services we will post a notice on our website.
5. Notice of Availability and Format of Documents
Inter Pares will post this policy to the Inter Pares’ website and make available on the website the option of enlarging print for easier viewing. Inter Pares will also post this policy in a conspicuous place that is visible to visitors to its office in Ottawa.
Inter Pares shall provide persons with the opportunity to provide feedback regarding the way Inter Pares provides materials, information, and services to persons with disabilities. Information about the feedback process will be readily available to all persons, and notice of the process will be made available on our website. Feedback can be made orally (in person or by telephone), or in writing using our feedback form (in person, via Canada Post, courier, fax, or e-mail), to:
Human Resources Committee
221 Laurier Ave. East
Ottawa, ON K1R 6N9
E-mail: info@interpares.ca
Telephone: (613) 563-4801
Toll-free: (866) 563-4801
Fax: (613) 594-4704
TTY/TDD users may contact us free of charge through Bell Relay Service by dialing 711.
Persons that provide formal feedback will receive acknowledgement of their feedback, along with any resulting actions taken or to be taken based on concerns or complaints that were submitted.
Training will be provided to:
Training Provisions:
As reflected in Ontario Regulation 429/07, regardless of the format, training will cover the following:
Training Schedule:
Inter Pares will provide training as soon as practicable. Training will be provided to new employees, volunteers and interns who deal with the public or act on our behalf. Inter Pares will also ensure that third parties who may deal with public on Inter Pares' behalf, such as call centres, have been appropriately trained. Revised training will be provided in the event of changes to legislation, procedures or practices.
Administration
If you have any questions or concerns about this policy or its related procedures please contact:
Human Resources Committee
221 Laurier Ave. East
Ottawa, ON K1R 6N9
E-mail: info@interpares.ca
Telephone: (613) 563-4801
Toll-free: (866) 563-4801
Fax: (613) 594-4704
TTY/TDD users may contact us free of charge through Bell Relay Service by dialing 711.
This policy and its related procedures will be reviewed as required in the event of legislative changes.